We, AyuGen Biosciences Pvt Ltd, respects the privacy of its users and has developed this Privacy Policy to demonstrate its commitment to protect your privacy. We encourage you to read this Privacy Policy carefully when using our application or services or transacting business with us. By using our Services, you are accepting the practices described in this Privacy Policy.
This Privacy Policy informs you of our policies and practices regarding the collection and use of information you submit to us or which we collect about you through our Platform and to inform you of options that you have to control or restrict the availability and use of your information on the Platform. Wherever you reside or from whichever country you submit your information, you consent to our use of your information, consistent with this Privacy Policy, in the territories where We provides its Services.
COLLECTION OF INFORMATION
We collect several types of information from and about you, including information by which you may be personally identified and/or about your internet connection, the equipment you use to access our Services and your usage details. We collects this information either when you provide it through the use of the Services and/or automatically as you navigate through the Services (information collected automatically may include usage details, IP address, device ID and type, your browser type and language, the operating system used by your device, access times, your device’s geographic location while our application is actively running, and information collected through cookies, web beacons and other tracking technologies).
The user shall avail the Services through the Platform itself or through any authorized personnel. The information collected is for the purpose of improving our Services, its features and to administer your use of the Services.
Information collected by us from you may include (but is not limited to) the following:
- User Details (company name, Payment Modules, gender, age, email address, phone number, date of birth, health, diet and lifestyle information, family history about your health, genetic information etc.)
- User Details (company name, Payment Modules, gender, age, email address, phone number, date of birth, health, diet and lifestyle information, family history about your health, genetic information etc.)
- Authorized Personnel Information (names, contact number, username, password, access rights granted etc.)
- Information related to bookings made
- Data relating to your usage of the Services and the information of the providers of the Services related to the same
- Information regarding the transactions made (including type of service, amount charged, receipts and related information)
- Call and SMS data
- Log information at the time when you interact with the Services
DISCLOSURE OF INFORMATION BY YOU
We strive to provide you with choices regarding the personal information you provide to us. You can set your browser or mobile device to refuse all or some browser cookies, or to alert when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly.
USE OF INFORMATION
We collect and store personal information provided by you from time to time on the Services.
We only collect and use such information for the following main reasons:
- User Details (company name, Payment Modules, gender, age, email address, phone number, date of birth, health, diet and lifestyle information, family history about your health, genetic information etc.)
- User Details (company name, Payment Modules, gender, age, email address, phone number, date of birth, health, diet and lifestyle information, family history about your health, genetic information etc.)
- To enable you to avail our Services and ensure efficient customer care experience and develop new features
- To maintain the operation of our Services including but not limited to facilitating payments, sending receipts
- To notify the necessary information related to the Services and your user account on the Services from time to time
- To comply with applicable laws, rules and regulations;
- To provide you with information and offers on new products and services, on updates, on promotions, on related, affiliated or associated service providers and partners that we believe would be of interest to you.
- Allow you to participate in interactive features offered through the Services
- In any other way we may describe when you provide the information.
We treat any of your personal information as confidential and we save and process this, exclusively within the scope of the usage of the Services by you. We understand the sensitivity of the specific medical records, history and other information provided by you. We maintain the utmost level of confidentiality and do not reveal this information to any provider of Service without your permission. Please note your personal information is not forwarded, published or otherwise made available to third parties for marketing purposes without your prior approval.
We understand that you provide your financial information (credit card, debit card, bank account details, billing address etc.) from time to time. We do not use your financial information for any other purpose than to complete a transaction with you. We strive to keep all such information confidential and ensure that such information is transferred over through industry acceptable and approved payment gateways, which are digitally encrypted, and provide the highest possible degree of care available under the technology presently in use.
INFORMATION RETENTION AND DELETION
We retain user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations. We retain user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Users may request deletion of their account at any time by contacting on details provided in “How to Contact us” section.
Following an account deletion request, we delete the user account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to users, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request.
THIRD PARTY WEBSITES
The Service may provide links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practices or the content of these third party websites and assume no liability for any breach occurring because of the same.
COMPLIANCE WITH DATA PROTECTION REGULATIONS
The information we obtains from or about you may be processed and stored in India and in our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. Each location may provide for different data protection rules than the country in which you reside. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.
HOW WE PROTECT YOUR INFORMATION
We implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to the user information and to maintain data security. These safeguards take into account the sensitivity of the information that we collects, processes and stores and the current state of technology. We follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once received including the use of vault and tokenization services form third party service providers. While we strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.
CHILDREN’S PRIVACY
Since our services are for everyone we register the children under the age of 18 under their parents account.
CHANGES TO THIS PRIVACY POLICY
We reserves the right to amend this Privacy Policy from time to time to reflect changes in the law, the data collection and use practices, the features of the Services, or advances in technology. Please check this page periodically for changes. Use of information collected is subject to the Privacy Policy in effect at the time such information is used. Any material changes made to this Privacy Policy, will be posted here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.
HOW TO CONTACT US
If you have any questions about this Privacy Policy, please Contact Us